See Ya Later, Patient Fear!
Do you combat patients’ fears daily? Do you know one of the best ways to beat the fight against anxiety and even deep-seated phobias? It isn’t medicating patients, it’s in the words we use to orient patients and ease their fears of what lies ahead. This year I closed a door in my life on something that had defined me and shaped the fabric and routine of my life. I threw away something that I had not gone a day without for 33 years, my contacts and glasses and underwent LASIK
Patient Experience: Time, Expectations and Satisfaction
As dentists, we're constantly under pressure to meet time expectations. Not only for our team, but also for our patients. Effective communication is key when the unpredictable occurs and an appointment runs longer than expected. I was quickly reminded of how my communication would come into play when working on a patient scheduled for two crowns and buildups (#14 and 15), and an extraction (#16). I assumed the appointment wouldn’t take too long, and that he should expect to